Technical

The fundamental differences between a manufacturer approved repairer and a general repair can broadly be listed as follows:

• Product Knowledge. The manufacturers insist that staff are fully trained on all models and the latest repair methods.
• Expertise. The specialist nature of the work undertaken means that technicians develop expertise in only a specific range of vehicles and are fully aware of the construction methods for each.
• Technical information and repair methods. The manufacturers restrict access to information which ensures vehicles are repaired correctly and fully. This information is only available via secure computer links available only to authorised repairers.
• Equipment. Manufacturers insist on the use of the proper equipment by properly trained staff and therefore dictate what equipment is required in order to gain approval.
• Parts. The manufacturers require that only genuine parts sourced from genuine suppliers are fitted in the repair process.
• Consistency. By issuing specific operating guidelines and repair methods the manufacturers ensure that vehicles are repaired to the required standard every time and that customers are treated consistently.
• Monitoring. The manufacturers carry out frequent audits on their authorised repairers to ensure that high standards and best practice are maintained.
• Reporting. In most cases manufacturers require reports on vehicles repaired and often carry out post repair follow ups with customers.
• Data protection. Manufacturers ensure that their repair network observe the requirements of the Data Protection Act and that customer sensitive data is not mis-used.